Effective Date: July 26, 2026
Last Updated: July 26, 2026
Acadian Services is committed to making our website usable by as many people as possible, including people with disabilities. Clear communication is the promise this business is built on, and a website someone cannot use is a broken promise.
This statement describes what we have done, what we know is still not right, and how to reach us if something on this site gets in your way. You will never need this website to do business with us. Every service we offer can be arranged entirely by phone or text.
Table of Contents
- Our Commitment
- Conformance Status
- Measures We Take
- Accessibility Features of This Site
- Known Limitations
- Compatibility With Browsers and Assistive Technology
- Technical Specifications
- How We Assess This Site
- Getting Service Without the Website
- Tell Us About a Barrier
- What Happens After You Contact Us
- Formal Complaints
- How to Contact Us
1. Our Commitment
We want anyone in Livingston Parish and the surrounding area to be able to find out what we do, understand what it costs, and reach us, regardless of disability, device, or assistive technology.
We treat accessibility as ongoing work rather than a finished task. Our reference standard is the Web Content Accessibility Guidelines (WCAG) 2.2, published by the World Wide Web Consortium, at Level AA.
2. Conformance Status
This website is partially conformant with WCAG 2.2 Level AA.
“Partially conformant” means most of the site meets the standard, but some content does not yet fully conform. We are stating this plainly rather than claiming full conformance, because an overstated accessibility claim is itself a barrier: it discourages people from reporting problems they assume have already been solved.
The specific gaps we know about are listed in Section 5, along with what we are doing about each one.
3. Measures We Take
- We treat accessibility as a requirement when building or changing pages, not as a later cleanup pass.
- We check color combinations against WCAG contrast ratios before adopting them, including the contrast between link text and the body text around it.
- We write in plain language, use short paragraphs, and put the answer first, which helps everyone and particularly helps people with cognitive and reading disabilities.
- We keep a phone and text route to every service so the website is never the only way in.
- We fix reported barriers as a priority rather than batching them into a future redesign.
4. Accessibility Features of This Site
- Structured headings. Pages use a proper heading order so screen reader users can jump between sections instead of reading everything.
- Text that resizes. Content reflows when you zoom to 200% or increase your default font size, without losing content or requiring horizontal scrolling.
- Keyboard access. Pages can be navigated with a keyboard alone, and the focused element is visibly outlined.
- Tap targets. Buttons and links are sized for people with limited dexterity, and the phone number is tappable on mobile.
- Descriptive links. Link text describes its destination rather than saying “click here”.
- Contents lists. Long pages, including our policy pages, open with a linked table of contents.
- No motion traps. We do not use auto-playing video, carousels that move on their own, parallax, or scroll-triggered animation.
5. Known Limitations
We know about the following problems. Listing them is not an excuse; it is a commitment to fix them.
- Link styling in page content. Links inside body text may currently appear the same as surrounding text, without a distinguishing color or underline. This makes links hard or impossible to identify, particularly for people with low vision or color vision deficiency. A corrected link style, using a permanent underline so color is never the only cue, is prepared and being deployed.
- Images and alternative text. Some images may lack alternative text, or carry alternative text that is not descriptive enough. We are auditing every image and rewriting the descriptions.
- Forms. Some form fields may not be fully labelled for screen readers, and some error messages may not be announced when validation fails. Being reviewed. In the meantime, call or text us and we will take your details directly.
- Embedded third-party content. Maps, videos, review widgets, and chat tools are built by other companies and we do not control their accessibility. Where an embed is a barrier, we provide the same information in text nearby.
- Documents. Any PDF or downloadable document may not be fully tagged for screen readers. Ask us and we will provide the contents in an accessible format at no charge.
- Video captions. Video we publish in future may not always carry captions or a transcript at the moment of publication. Ask and we will provide a transcript.
6. Compatibility With Browsers and Assistive Technology
This website is designed to work with current versions of Chrome, Safari, Firefox, and Edge on desktop and mobile, used with screen readers and other assistive technology, including VoiceOver on Apple devices, TalkBack on Android, NVDA and JAWS on Windows, screen magnification, speech input, and keyboard-only navigation.
The site may not work reliably in browsers more than two major versions old, or in Internet Explorer, which is no longer supported by its manufacturer.
7. Technical Specifications
Accessibility of this website relies on HTML, CSS, JavaScript, WAI-ARIA, and SVG. It depends on these technologies being supported by your browser and any assistive technology you use.
We do not use an accessibility overlay, toolbar, or plugin that claims to fix accessibility automatically. Those tools frequently interfere with the assistive technology people already have configured, and we would rather fix the underlying pages.
8. How We Assess This Site
Acadian Services assesses this website through self-evaluation, carried out by us and by our web partner, BlakSheep Creative. Assessment combines automated checking with manual keyboard testing and contrast measurement.
This site has not been audited by an independent third-party accessibility firm. We will say so here if that changes. We review accessibility when we make significant changes to the site, and at least once a year.
9. Getting Service Without the Website
If any part of this website does not work for you, you are not stuck. Everything the site does can be done directly with a person:
- Get a quote by calling or texting (225) 241-0244 and describing what needs to go. Send photos by text if that is easier than describing it.
- Book, reschedule, or cancel by phone or text.
- Have any page on this site read to you, including these policies, by asking us. We will read it or send it in a format that works for you.
- Use a relay service. We accept calls placed through telecommunications relay services, including 711 relay, and we will not hang up on a relay call.
- Have someone act for you. A family member, caregiver, or representative can arrange service on your behalf.
None of these routes costs more than booking online, and we will not quote a different price because of how you contacted us.
10. Tell Us About a Barrier
If you hit something on this site you cannot use, we want to hear about it. You are not complaining; you are telling us about a defect we could not see.
Helpful things to include, if you can:
- The page address, or a description of the page;
- What you were trying to do;
- What happened instead; and
- The browser, device, and any assistive technology you were using.
Partial information is fine. “The quote form does not work with my screen reader” is enough to start.
11. What Happens After You Contact Us
- We aim to acknowledge you within two (2) business days.
- We will tell you whether we can fix it quickly or whether it needs more work, and give you a realistic timeframe.
- While a fix is pending, we will give you the information or complete the task with you directly by phone, text, or email.
- When it is fixed, we will let you know.
12. Formal Complaints
If you contact us about an accessibility barrier and are not satisfied with our response, tell us and we will escalate it to the business owner directly.
You also have the right to raise concerns with the United States Department of Justice Civil Rights Division, which enforces the Americans with Disabilities Act. We would rather resolve it with you directly and quickly, but we will not discourage you from exercising that right.
13. How to Contact Us
Acadian Services
Attn: Accessibility
Denham Springs, Louisiana
Phone and text: (225) 241-0244
Email: grantjonathana@gmail.com
Relay: dial 711, then (225) 241-0244
Related: Privacy Policy · Terms of Service · Cookie Policy · Website Disclaimer · Contact Us
This Accessibility Statement was last updated on July 26, 2026.