Terms of Service

The rules behind every quote, job, and trailer rental we take on. What we can haul, what we cannot, and what happens if something goes wrong out on site.

Furniture, boxes and trash bags lining a suburban curb in evening light

Effective Date: July 26, 2026
Last Updated: July 26, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Acadian Services (“Acadian Services,” “we,” “us,” or “our”). They govern your use of our website and your purchase of junk removal, general hauling, dirt and gravel delivery, and dump trailer rental services in Denham Springs, Livingston Parish, and the surrounding Louisiana service area.

Please read these Terms carefully. They include important provisions that affect your legal rights, including limitations on our liability in Section 19, a deadline for reporting damage in Section 21, and a governing law and venue provision in Section 27. How we handle your personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

Agreement to These Terms
Who We Are
Changes to These Terms
Eligibility
Website Use and Restrictions
Service Area and Availability
Quotes and Estimates
Scheduling, Access, Cancellations, and No-Shows
Pricing, Payment, and Late Charges
Junk Removal and Hauling Services
Prohibited and Restricted Materials
Ownership and Disposition of Removed Items
Dump Trailer Rental Terms
Property Access, Placement, and Surface Damage
Your Representations and Responsibilities
Right to Refuse or Stop Work
Insurance
Disclaimer of Warranties
Limitation of Liability
Indemnification
Claims and Damage Reporting Deadline
Photographs, Reviews, and Marketing
Text Messages, Calls, and Electronic Communications
Intellectual Property
Third-Party Links and Services
Force Majeure
Governing Law, Venue, and Dispute Resolution
General Provisions
Contact Us

1. Agreement to These Terms

By accessing our website, submitting a quote request, scheduling service, accepting a quote, allowing us to perform work at a property, or renting equipment from us, you agree to be bound by these Terms. If you do not agree, do not use our website or our services.

If you agree to these Terms on behalf of a company, landlord, property management firm, estate, homeowners association, or other entity, you represent that you have authority to bind that entity, and “you” refers to both you and that entity.

If we provide you with a separate written quote, work order, service agreement, or rental agreement, that document and these Terms are read together. Where a signed written agreement directly conflicts with these Terms, the signed agreement controls for that job only.

2. Who We Are

Acadian Services is a junk removal, general hauling, dirt and gravel delivery, and dump trailer rental business operating in Denham Springs, Livingston Parish, and surrounding Louisiana parishes.

Acadian Services
Denham Springs, Louisiana
Phone: (225) 241-0244
Email: grantjonathana@gmail.com

3. Changes to These Terms

We may revise these Terms at any time by posting an updated version on this page and changing the “Last Updated” date. Changes apply to jobs quoted or scheduled after the revised Terms take effect. The version of these Terms in effect on the date you accepted your quote governs that job. Your continued use of our website after a revision constitutes acceptance of the revised Terms.

4. Eligibility

You must be at least eighteen (18) years old and legally able to enter into a binding contract to use our services. We do not knowingly provide services to minors or accept quote requests from children.

5. Website Use and Restrictions

You may use our website only for lawful purposes and to learn about or request our services. You agree not to:

Use the website in any way that violates any applicable federal, state, or local law or regulation;
Submit false, misleading, or fraudulent information through any form, including someone else’s name, address, or telephone number;
Submit a quote request for a property you do not own, occupy, or have authority to act for;
Attempt to gain unauthorized access to the website, our servers, or any connected system;
Interfere with or disrupt the operation or security of the website;
Use bots, scrapers, or other automated means to access, copy, or harvest content or contact information from the website;
Transmit malicious code, spam, or harmful material through the website or our forms; or
Reproduce, republish, or resell any part of the website without our prior written permission.

We may suspend or terminate your access to the website at any time, without notice, for conduct that violates these Terms.

6. Service Area and Availability

We serve Denham Springs, Livingston Parish, and surrounding areas generally within a fifty (50) mile radius of our base of operations. We do not currently serve the New Orleans metropolitan area. Service outside our standard radius may be available at our discretion and may carry an additional travel or fuel charge, which we will disclose in your quote.

Availability of any particular date, time, crew, or piece of equipment is not guaranteed until we confirm it to you.

7. Quotes and Estimates

Quotes are based on the information you provide, including your description of the items, the volume and weight of material, the type of debris, and the access conditions at the property. A quote given by phone, text, email, or from photographs is an estimate only and is subject to confirmation once our crew sees the job in person.

The final price may differ from the estimate where the actual job differs from what was described. Common reasons include:

More material, or heavier material, than described;
Items that require disassembly, cutting, or specialized handling;
Materials that carry a separate disposal fee, such as appliances containing refrigerant, tires, mattresses, or electronics;
Difficult access, including stairs, long carries, narrow gates, soft ground, or blocked driveways; or
Additional items added to the job after the quote was given.

If the price will change, we will tell you before we begin work and you may accept the revised price or decline the job. If you decline after we have already arrived, a trip charge may apply as described in Section 8.

Unless we state otherwise in writing, a quote is valid for thirty (30) days.

8. Scheduling, Access, Cancellations, and No-Shows

8.1 Arrival Windows

We schedule service in arrival windows rather than exact appointment times. Traffic, weather, landfill and transfer station hours and lines, equipment problems, and the size of the job ahead of yours can affect arrival. We will keep you informed if we are running behind. Arrival windows are estimates and are not guaranteed.

8.2 Access

You are responsible for making sure we can reach the material on the scheduled date. That includes unlocking gates, providing codes, clearing vehicles from driveways, securing pets, and obtaining permission from any landlord, property manager, or homeowners association whose approval is required. If you will not be present, you must tell us in advance and give us clear written instructions identifying exactly what is to be removed.

8.3 Cancellation and Rescheduling

You may cancel or reschedule at no charge by giving us notice at least twenty-four (24) hours before your scheduled arrival window. Call or text (225) 241-0244 to cancel.

8.4 Trip Charges

A trip charge may apply where we arrive as scheduled and cannot perform the work because:

No one is present and we cannot access the material;
The property, gate, or driveway is locked or blocked;
The material is not ready, not accessible, or not what was described;
You cancel on arrival or decline the confirmed on-site price; or
Conditions at the property are unsafe as described in Section 16.

We will tell you the amount of any trip charge before applying it.

8.5 Weather

We may reschedule for heavy rain, flooding, lightning, high wind, extreme heat, or unsafe ground conditions. Rescheduling for weather is not a breach of these Terms and does not entitle you to a refund or credit beyond amounts you have paid for work not performed.

9. Pricing, Payment, and Late Charges

Pricing is quoted per job and depends on volume, weight, material type, access, and travel distance. Junk removal is subject to a minimum charge. Dump trailer rental is priced per day, and a separate disposal or dump fee applies to material we haul away and dispose of. Any prices shown on our website or in marketing materials are current as of publication, are for general guidance only, and may change without notice. The price stated in your quote governs your job.

Unless we agree otherwise in writing:

Payment is due in full upon completion of the work or, for rentals, upon pickup of the equipment;
We may require a deposit before scheduling a large job or delivering a rental trailer;
Deposits are applied to your final balance and are refundable only if you cancel with the notice required in Section 8.3;
Applicable Louisiana state and local sales taxes will be added where required by law; and
You are responsible for all costs of collection, including reasonable attorney fees and court costs, on any past due balance.

Past due balances accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by Louisiana law, whichever is less. Returned checks and reversed payments are subject to a fee in the amount permitted by law. Chargebacks initiated without first contacting us to resolve the dispute are a breach of these Terms.

10. Junk Removal and Hauling Services

We remove and haul household junk, furniture, appliances, yard debris, construction and demolition debris, and similar materials, and we deliver and haul dirt, gravel, and comparable bulk materials.

We remove only what you identify. Before we begin, you must clearly identify the items to be removed, either in person or through clear written instructions. Anything not clearly identified will be left in place. If you are not present, you accept the risk that our reasonable interpretation of your instructions may differ from your intent.

Remove your valuables first. Before we arrive, you must search all furniture, containers, boxes, appliances, and clothing for cash, jewelry, medication, firearms, documents, electronics, keys, data storage devices, heirlooms, and anything else of value or of sentimental importance. We do not inventory, search, or inspect the contents of items we remove. Once material has been removed, recovery is generally impossible.

We do not provide demolition, structural work, plumbing, electrical work, asbestos or lead abatement, mold remediation, biohazard cleanup, pest control, or cleaning services. We do not disconnect appliances from gas, water, or electrical service. You must have appliances safely disconnected before we arrive.

11. Prohibited and Restricted Materials

Federal and Louisiana environmental law strictly regulates the transport and disposal of certain materials. You may not place, load, or ask us to remove any of the following without our prior written approval:

Asbestos or asbestos-containing material;
Paint, stains, solvents, thinners, adhesives, and other liquid coatings;
Motor oil, fuel, antifreeze, hydraulic fluid, and other petroleum products;
Pesticides, herbicides, fertilizers, pool chemicals, and industrial chemicals;
Batteries of any type, including automotive and lithium-ion batteries;
Propane tanks, compressed gas cylinders, fire extinguishers, and aerosols;
Ammunition, fireworks, explosives, flares, and firearms;
Medical waste, sharps, needles, pharmaceuticals, and controlled substances;
Biohazardous material, human or animal waste, and animal carcasses;
Radioactive material and contaminated soil;
Fluorescent tubes, ballasts, and mercury-containing devices; and
Any other material classified as hazardous, toxic, special, or regulated waste under the federal Resource Conservation and Recovery Act, Louisiana Department of Environmental Quality regulations, or any applicable local ordinance.

Restricted materials accepted only with advance notice and an additional fee. Some materials are legal for us to handle but carry special handling requirements or disposal fees. These include appliances containing refrigerant, such as refrigerators, freezers, and air conditioners, which require certified refrigerant recovery under Section 608 of the federal Clean Air Act; tires, which are subject to the Louisiana waste tire program and a per-tire fee; mattresses and box springs; electronics and televisions; and railroad ties and treated lumber. Tell us about these items when you request your quote so we can price and schedule them correctly.

If prohibited material is discovered before removal, we will leave it in place and may charge a trip charge. If prohibited material is discovered after removal, you are responsible for all resulting costs, including special handling, transport, disposal, cleanup, site remediation, landfill rejection or reload charges, equipment decontamination, fines, and penalties. You agree to indemnify us for those costs as described in Section 20. We may report the presence of illegally disposed material to the appropriate authorities.

12. Ownership and Disposition of Removed Items

Title to all material we remove passes to Acadian Services at the moment it is loaded onto our truck or trailer. Once title passes, we may dispose of, recycle, donate, salvage, resell, or otherwise handle the material in our sole discretion, and we may retain any proceeds. You waive any claim to material after it has been removed, including any claim to its resale, salvage, scrap, or sentimental value.

We are not obligated to hold, store, inventory, photograph, or return removed material, and we are not obligated to search for items you later say were removed by mistake. This provision does not apply to material removed in violation of your express written instructions.

We make no representation that any particular item will be donated or recycled rather than landfilled. Where we describe our services as “eco-friendly” or say that we recycle or donate, we mean that we make reasonable efforts to divert suitable material from landfill where a facility is available and accepting it.

13. Dump Trailer Rental Terms

These additional terms apply when you rent a dump trailer from us. The trailer remains our property at all times. You receive a temporary right of use only, and you may not sublet, lend, assign, move off site, or transfer the trailer to anyone else.

13.1 Rental Period and Overage

The rental period begins when the trailer is delivered and ends when we pick it up. Rental is charged per day, and a separate disposal fee applies to material we haul away. If you keep the trailer beyond the agreed period, additional daily charges accrue automatically at the then-current daily rate until we recover it. Contact us to extend a rental before the period ends.

13.2 Your Responsibility for the Trailer

From delivery until pickup, you are responsible for the trailer and for everything that happens in, on, or around it. You agree to:

Use the trailer only for its intended purpose and only at the delivery address;
Keep the trailer secure and prevent unauthorized dumping by neighbors or passersby, for which you remain responsible;
Not move, tow, relocate, or operate the hydraulic lift or any other mechanism on the trailer;
Not allow children to play in or on the trailer;
Keep the area around the trailer clear so we can retrieve it on the scheduled date; and
Notify us immediately of any damage, theft, vandalism, or accident involving the trailer.

You are responsible for the cost of repairing or replacing the trailer if it is damaged, stolen, or destroyed during the rental period, except for ordinary wear and tear or damage caused by our own fault.

13.3 Loading Limits

Do not load material above the top rail of the trailer. Do not exceed the weight limit we give you at delivery. Heavy materials such as concrete, brick, dirt, gravel, roofing shingles, and tile reach the weight limit long before the trailer looks full, and mixed loads containing them may require separate handling. Distribute the load evenly.

If a trailer is overloaded, loaded above the rail, or loaded unevenly, we may refuse to transport it until you remove material, and you are responsible for any resulting overweight fines, additional trips, equipment damage, and landfill overage or reload charges.

13.4 Prohibited Material in Rentals

Section 11 applies in full to rented trailers. You are responsible for everything placed in the trailer during your rental period, whether you placed it there or not.

13.5 Permits and Placement Approval

You are responsible for obtaining any permit required to place a trailer on a public street, sidewalk, right of way, or common area, and for obtaining any approval required by a landlord, property manager, or homeowners association. You are responsible for any fine, citation, or towing cost that results from placement without a required permit or approval.

14. Property Access, Placement, and Surface Damage

Loaded trucks and trailers are heavy. Driving and parking equipment on driveways, walkways, curbs, lawns, septic systems, drain fields, irrigation lines, and underground utilities carries an inherent risk of damage, including cracking, scarring, rutting, staining, and settling. This risk exists even when equipment is operated carefully.

You choose the placement. By directing or approving where we place equipment or drive, you accept the risk of surface and subsurface damage at that location and release us from liability for it, except where the damage is caused by our gross fault or intentional act. If you have concerns about a surface, tell us before delivery and we will discuss alternatives such as plywood, boards, or a different location.

You are responsible for identifying and marking the location of septic tanks, drain fields, sprinkler systems, invisible fencing, low-hanging limbs and wires, private utility lines, and any other hidden feature that could be damaged or could damage our equipment. We are not responsible for damage to unmarked underground or overhead features.

15. Your Representations and Responsibilities

By requesting service, you represent and warrant that:

You own the material to be removed, or you have full legal authority from the owner to have it removed and disposed of;
You own the property, or you have authority from the owner, landlord, or association to allow us to enter and work there;
The material contains no prohibited or undisclosed restricted material as described in Section 11;
You have removed all valuables, documents, medications, firearms, and personal effects from the material;
The material is not subject to any lien, security interest, court order, evidentiary hold, or ownership dispute; and
All information you have given us about the job is accurate and complete.

You are also responsible for keeping children and pets away from the work area and equipment while we are on site.

16. Right to Refuse or Stop Work

We may refuse to begin, or may stop work already in progress, at our sole discretion, including where:

Prohibited or undisclosed restricted material is present;
Conditions are unsafe, including unstable structures, hoarding conditions, standing water, infestation, mold, animal waste, or aggressive animals;
Ownership of the material or authority to remove it is unclear or disputed;
Access is inadequate for our equipment;
The job is materially different from what was described and you decline the revised price; or
Any person on site threatens, harasses, or behaves abusively toward our crew.

If we stop work for any of these reasons, you remain responsible for the value of work already performed and any applicable trip charge.

17. Insurance

We carry the liability insurance we consider appropriate for our operations, and we will provide a certificate of insurance on request. Our insurance covers our own operations. It does not insure your property, your contents, your improvements, or material after title passes to us under Section 12. You are responsible for maintaining your own property insurance.

18. Disclaimer of Warranties

We perform our services in a workmanlike manner consistent with reasonable industry practice. Except for that commitment, and to the fullest extent permitted by Louisiana law, our services, equipment, and website are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our website will be uninterrupted, error free, or free of harmful components, or that information on the website, including pricing and availability, is complete or current. Nothing in this Section limits any warranty or right that cannot be waived under Louisiana law.

19. Limitation of Liability

To the fullest extent permitted by Louisiana law:

Our total aggregate liability arising out of or relating to any job, rental, or use of our website will not exceed the total amount you actually paid us for the job or rental giving rise to the claim;
We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost income, lost business opportunity, loss of use, delay damages, or the cost of substitute services; and
We are not liable for the sentimental value of any item, or for the loss of cash, jewelry, documents, data, medication, firearms, or other valuables left in material you asked us to remove.

Louisiana carve-out. Nothing in these Terms excludes or limits our liability for intentional or gross fault, for physical injury caused to you by our fault, or for any other liability that cannot lawfully be excluded or limited under Louisiana Civil Code article 2004 or other applicable law. If any part of this Section is held unenforceable, the remainder continues to apply.

20. Indemnification

You agree to defend, indemnify, and hold harmless Acadian Services and its owner, employees, crews, subcontractors, and agents from and against any claim, demand, loss, fine, penalty, cleanup cost, damage, liability, and expense, including reasonable attorney fees, arising out of or relating to:

Prohibited or undisclosed restricted material you placed in our equipment or asked us to remove;
Your breach of any representation in Section 15, including a dispute over ownership of removed material;
Injury or property damage arising from conditions at your property, or from your or a third party’s use of a rented trailer;
Your failure to obtain a required permit or approval; or
Your violation of these Terms or of any applicable law.

This obligation does not apply to the extent a claim arises from our own gross fault or intentional act.

21. Claims and Damage Reporting Deadline

You must report any claim of property damage or incomplete work to us within seventy-two (72) hours after the work is completed or the trailer is picked up. Report it by calling (225) 241-0244 or emailing grantjonathana@gmail.com, and include photographs and a description of the damage.

Prompt notice lets us inspect the property while the condition can still be evaluated. Claims reported after seventy-two (72) hours may be denied where the delay prevents us from verifying the cause of the damage. This deadline is a notice requirement and does not shorten any prescriptive period established by Louisiana law.

Do not repair or alter the damaged area before we have had a reasonable opportunity to inspect it. We will work with you in good faith to resolve legitimate claims.

22. Photographs, Reviews, and Marketing

We photograph our work for documentation and marketing purposes. How we use those photographs, and how you opt out, is described in the Photographs of Your Property section of our Privacy Policy.

If you submit a review, testimonial, photograph, or comment to us, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display it in our marketing, and you confirm that it is your own honest opinion and that you have the right to share it. We do not offer compensation in exchange for a positive review, and we do not edit reviews to change their meaning. You may ask us to stop using your testimonial at any time.

23. Text Messages, Calls, and Electronic Communications

Our text messaging program, including how you give and revoke consent, message frequency, and the STOP and HELP keywords, is described in the Text Messaging (SMS) Program and Consent section of our Privacy Policy. Consent to receive marketing text messages is not a condition of purchasing any service from us.

You consent to receive quotes, invoices, receipts, agreements, notices, and other required communications electronically by email or text. You agree that an electronic signature, a typed name, a checked box, or a reply confirming a quote has the same legal effect as a handwritten signature. You may withdraw consent to electronic communications by contacting us, in which case we will provide documents on paper and may need additional time to schedule your job.

24. Intellectual Property

All content on this website, including text, photographs, graphics, logos, and layout, is owned by Acadian Services or its licensors and is protected by United States copyright and trademark law. The Acadian Services name and logo are our trademarks. You may view, download, and print pages for your own personal, non-commercial use in evaluating or using our services. You may not otherwise copy, republish, distribute, modify, or use our content or marks without our prior written permission.

25. Third-Party Links and Services

Our website may link to third-party websites and may use third-party services such as payment processors, mapping tools, scheduling platforms, and review platforms. We do not control those websites or services and are not responsible for their content, availability, terms, or privacy practices. Your use of a third-party service is governed by that provider’s own terms.

26. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including hurricanes, tropical storms, flooding, severe weather, tornadoes, fire, natural disaster, epidemic, war, civil unrest, labor disruption, fuel or parts shortage, equipment breakdown, vehicle accident, road or bridge closure, utility failure, landfill or transfer station closure or refusal to accept material, and any act of government. Where such an event occurs, we will contact you to reschedule.

27. Governing Law, Venue, and Dispute Resolution

27.1 Talk to Us First

Most problems are resolved with a phone call. Before filing any legal action, you agree to contact us at (225) 241-0244 or grantjonathana@gmail.com, describe the problem and the resolution you want, and give us thirty (30) days to resolve it in good faith.

27.2 Governing Law

These Terms and any dispute arising out of them or out of our services are governed by the laws of the State of Louisiana, without regard to its conflict of law rules.

27.3 Venue

Any lawsuit arising out of these Terms or our services must be filed in a state court of competent jurisdiction sitting in Livingston Parish, Louisiana, or in the United States District Court for the Middle District of Louisiana. You and Acadian Services each consent to the personal jurisdiction of those courts and waive any objection based on inconvenient forum. Nothing in this Section prevents either party from bringing a qualifying claim in a Louisiana justice of the peace court or city court of appropriate jurisdiction.

28. General Provisions

Entire agreement. These Terms, together with your quote or signed agreement and our Privacy Policy, are the entire agreement between us about their subject matter and supersede any prior discussion or understanding.
Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions stay in full effect.
No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a sale or transfer of our business.
Subcontractors. We may use subcontractors and additional crews to perform any part of the work, and they are entitled to the benefit of the disclaimers and limitations in these Terms.
No third-party beneficiaries. These Terms create no rights in anyone other than you and Acadian Services, except for the persons protected under Section 20.
Survival. Sections 11, 12, 15, 18, 19, 20, 21, 24, and 27 survive completion of the work and any termination of these Terms.
Headings. Section headings are for convenience only and do not affect interpretation.

29. Contact Us

Questions about these Terms, a quote, a job, or a rental: